Corporation and its subsidiaries and affiliates (collectively, “Carrier”), are committed to protecting
the privacy of visitors to our websites such as Carrier University Online (“Carrier University”). It is important
that our users understand how we collect, use and disclose Personal Information
(as defined below). Carrier has implemented technical, administrative and
physical measures to safeguard any personal information that we may collect.
This Privacy Notice
describes our practices related to Personal Information collected through the Carrier
Carrier has a privacy
on Carrier University.
What Personal Information does Carrier
collect? How does Carrier collect such Personal Information?
“Personal Information” is information through which a natural person
is identifiable or may be identified. Carrier collects, uses and processes your
Personal Information in order to provide you with services, products or
information that you request.
The collection of
Personal Information will be transparent to you, and you will have the
opportunity to decide whether or not to provide it. If you choose not to
provide any of the Personal Information requested, Carrier may be unable to
complete your transaction, or provide the information, services or products you
Carrier University collects
information, including Personal Information, from you when you submit a form or
request, create an account, or sign up for a course. Carrier can collect your name,
password, system or login userID, HVACpartners user ID, work email, personal
email, work mobile or personal mobile, certifications/licenses, courses taken, special
dietary needs, items you upload such as your photo, your time zone, your jacket
size if Carrier distributes promotional wear, credit card or bank account
information if you make purchases, your interests, the job positions you aspire
to if you declare your career interests, your employer or business name,
business unit, job title, and role.
Carrier may also
collect information through your use of the Carrier University website, such as
device identifiers, IP address, log files, and location data. Please see “How
Your mobile or internet
services providers may have a conflicting privacy position or policy that
permits them to capture, use and/or retain your Personal Information when you
visit Carrier University, but Carrier is not responsible for and does not
control how other parties may collect your Personal Information when you access
Why does Carrier collect your Personal
Our purpose in
collecting this information is to provide customized services and content
relevant to your specific needs and interests. Your information may be used by
Carrier to carry out our contractual obligations, authenticate you as a user
and allow you access to certain areas of Carrier University.
Except where used in
support of a contract with you or to fulfill a legal obligation, our use of
your Personal Information will be only for legitimate business interests as set
out below. Personal Information collected by Carrier University may be used to:
• Conduct basic
business operations, such as communicate with you and business planning;
• Provide investor
• Provide requested
information, items, or services;
• Respond to your
request or further process your submitted form;
• Advertise products,
services, promotions and events relating to Carrier;
• Improve our products,
services, Carrier University, or other Carrier websites and apps;
• Verify your identity
to ensure security for one of the other purposes listed here;
• Analyze your behavior
on and use of Carrier University;
• Respond to a
legitimate legal request from law enforcement authorities or other government
• Obtain your location
data in order to provide requested information or services;
• Protect against fraud
or investigate suspected or actual illegal activity;
• Develop new
offerings, improve the quality of our products, improve and personalize user
experience, and better prepare future content based upon your interests and
those of our general user population; or
investigations to ensure compliance with, and comply with, legal obligations.
Where is Personal Information stored?
Because Carrier is a
global company with locations in many different countries, we may transfer your
information from one legal entity to another or from one country to another
within Carrier in order to accomplish the purposes listed above. These
countries include, at a minimum, the United States, the member states of the
European Union, the United Kingdom, Switzerland, Canada, and other countries,
including some in Asia. We will transfer your Personal Information consistent
with applicable legal requirements and only to the extent necessary for the
purposes set out above.
Carrier relies on
available legal mechanisms to enable the legal transfer of Personal Information
across borders. To the extent that Carrier relies on the Standard Contractual
Clauses (also called the Model Clauses) or Binding Corporate Rules to authorize
transfer, Carrier will comply with those requirements, including where there
may be a conflict between those requirements and this Privacy Notice.
Does Carrier use your Personal Information to
Carrier may use the
Personal Information you provide to contact you about products, services,
promotions, special offers, surveys, and other information that may be of
interest to you. If you prefer not to receive such communications, please use
the “unsubscribe” function within Carrier University, or let us know by sending
an email to email@example.com.
Carrier will ensure
that any marketing communications sent by electronic means will provide a
simple method for you to opt-out or unsubscribe. Please note that if you
unsubscribe from marketing communications, you may continue to receive
communications about our account or transactions with us.
We will also use your
Personal Information to contact you in response to a direct inquiry or if you
register to receive communications on Carrier University, such as the Investors
section if available.
Does Carrier share the information it
collects with third parties?
Carrier may share your
Personal Information with its affiliated companies and subsidiaries, such as
companies in which Carrier has control, through either direct or indirect ownership
for the purposes set out above.
In addition, Carrier
will provide access to or share Personal Information on an as-needed basis with
third parties, such as trusted service providers, consultants and contractors
who are granted access to Carrier facilities and systems or which provide
services to Carrier, and with government agencies and others as required by
law. In particular, Carrier will only share your Personal Information outside
• service providers,
dealers, distributors, agents or contractors that Carrier has retained to
perform services on our behalf. Carrier will only share your Personal
Information with third parties whom Carrier has contractually restricted from
using or disclosing the information except as necessary to perform services on
our behalf or to comply with legal requirements;
• comply with legal
obligations, including but not limited, to complying with tax and regulatory
obligations, sharing data with labor/trade unions and works councils, and
responding to a court proceeding or a legitimate legal request from law
enforcement authorities or other government regulators;
• investigate suspected
or actual illegal activity;
• prevent physical harm
or financial loss; or
• support the sale or
transfer of all or a portion of our business or assets (including through
Information may be maintained and processed by our service providers in the
United States, the member states of the European Union, the United Kingdom,
Switzerland, Canada, Asia, and in other jurisdictions, within an appropriate
legal and contractual framework.
How does Carrier secure Personal Information?
Carrier is committed to
ensuring the security and integrity of Personal Information. Carrier has
adopted reasonable physical, technical and administrative procedures to
safeguard your Personal Information. However, due to the nature of Internet
communications, we cannot guarantee or warrant that your transmission to us is
How long do we keep your Personal
Information you provide to Carrier is only kept for as long as it is reasonably
necessary for the purposes for which it was collected, taking into account our
need to comply with contractual obligations, resolve customer service issues,
comply with legal requirements and provide new or improved products and
services to users. This means that we may retain your Personal Information for
a reasonable period after you stopped using Carrier University. After this period,
your Personal Information will be deleted from all systems of Carrier without
How can you correct, change or delete your
information held by Carrier?
You may request to
access, update, correct, change, or delete your Personal Information at any
time. Carrier will use reasonable efforts to timely update and/or remove your
Personal Information. To protect the user’s privacy and security, Carrier will
take steps to verify the user’s identity before making any requested access or
change. To access, update, correct, change, or delete your Personal
Information, to ask questions or to raise concerns regarding data protection
and privacy, send an email to firstname.lastname@example.org. Some of Carrier’s websites, apps,
and social media accounts allow you to make corrections directly at the site
without need to further contact Carrier.
Please note that while
we will assist you in protecting your Personal Information, it is your
responsibility to protect your passwords and other access credentials from
What should you understand about the third
party links that may appear on Carrier University?
In some instances,
Carrier may provide links to non-Carrier controlled websites, which Carrier
will make reasonable efforts to identify as such. Carrier does not control such
third party websites, however, and cannot be responsible for the content or the
privacy practices employed by other websites. Furthermore, this Privacy Notice
does not govern information collected about you by third parties.
Cookies: Two cookies may be
used by this site. The essential one is the session cookie, usually called
TotaraSession. You must allow this cookie into your browser to provide
continuity and maintain your login from page to page. When you log out or close
the browser this cookie is destroyed (in your browser and on the server).
cookie is purely for convenience, usually called something TOTARAID. This
cookie is only created if the "remember my username" box is checked.
It just remembers your username within the browser. This means when you return
to this site the username field on the login page will be already filled out
for you. It is safe to refuse this cookie - you will just have to retype your
username every time you log in.
In addition, Carrier monitors user traffic
patterns throughout its websites according to a user's domain name, browser
type, date and time of access, and pages viewed. Carrier’s web servers collect
the domain names but not the email addresses of visitors to measure the number
of visitors to Carrier University and to determine which areas of the Carrier
University website users find useful based upon the amount of traffic to
particular areas. Carrier uses this information to enhance users’ experience at
the Carrier University website and to better prepare future content based on
the interests of users.
Web Beacons: Carrier University may
also use web beacons. A web beacon is usually a pixel on a website that can be
used to track whether a user has visited a particular website to deliver
targeted advertising. Web beacons are used in combination with cookies, which
means that, if you turn off your browser's cookies, the web beacons will not be
able to track your activity. The web beacon will still count as a website visit,
but your unique information will not be recorded.
by web beacons may include IP address information (see below). Web beacon
information is also used for:
• Advertising and email
auditing, and reporting;
• Site traffic
• Unique visitor
IP Addresses: An Internet Protocol (IP) address is a number
that is used by computers on the network to identify your computer every time
you log on to the Internet.
Carrier may collect and
keep track of IP addresses to, among other things:
• Maintain website
safety and security;
• Restrict access to the
Carrier University website to certain users;
technical issues; and
• Better understand how
Carrier University and Carrier websites are used.
Log Files: Carrier (or third
parties on behalf of Carrier) may collect information in the form of log files
that are recording website activities and statistics about web users' habits. Log
files are used for internal purposes only. By using log files, Carrier can
constantly improve and customize its websites and applications. The entries
help us gather, among other things:
• Internal marketing
and demographic studies;
• A user’s browser type
and operating system;
• Information about a
user’s session (such as the URL, the date and time the Carrier University website
was visited and which pages and for how long were viewed on the Carrier
University website); and
navigational or click-stream data.
Social Network Information:
network information is any information that you permit a third party social
network to share with third party application developers such as Carrier.
Social network information includes any information that is part of your
profile on a third party social network. Such social network may include, but
is not limited to, Twitter, Facebook, google+.
To find out how your
information from a social network may be obtained by us (or other third party
application developers), please go on the settings page of the relevant social
network. Furthermore, you acknowledge that we may use your Personal Information
to match information with a social network for advertising purposes.
Carrier cannot make
assurances about the security of information that you share with third parties,
including information you share with social media sites.
What additional information should specific
Parents, Guardians, and Children: The Carrier University
websites is intended for visitors who are at least 18 years of age, or the age
of majority in their jurisdiction of residence. Carrier does not knowingly
solicit information from, or market products or services to, children. If you
do not meet the age requirements set out above, please do not enter your
Personal Information on this or any other Carrier websites or apps.
Users from California: If you are a resident of California,
effective January 1, 2020, you have certain rights under the California
Consumer Privacy Act of 2018 (“CCPA”), including the right to:
a. know what categories
of personal information about you we have collected and used, including how the
personal information was collected and the purpose for the collection and use;
b. know what categories
of personal information are being sold or disclosed to third parties and, if
sold or disclosed, the categories of third parties receiving it;
c. access specific
personal information collected about you;
d. request that your
personal information be deleted.
Requests to exercise
rights under the CCPA are subject to verification by Carrier and are also
subject to certain restrictions provided by the CCPA. We will not discriminate
against California residents for exercising any of their applicable CCPA
rights. While California residents have the right to opt-out of the sale of
their personal information under CCPA, Carrier does not sell personal
information to third parties. If our practices change, we will update this
Privacy Notice and take any necessary action to comply with applicable law.
who wish to exercise their CCPA rights can contact Carrier at
email@example.com or use the webform located here. You can also contact us at
1-833-617-0050. When contacting us to exercise your rights, please put
“California Privacy Rights” in the subject and body of your request and describe
the nature of your request.
residents may request and obtain information that Carrier shared with other
businesses for their own direct marketing use within the prior calendar year
(as defined by California’s “Shine the Light Law”). If applicable, this
information would include a list of the categories of Personal Information that
was shared and the names and addresses of all third parties with which Carrier
shared this information in the immediately preceding calendar year. To obtain
this information, please send an email message to firstname.lastname@example.org with
“California Shine the Light Privacy Request” in the subject line as well as in
the body of your message.
Users from the European Union and other countries with
You have the right to lodge a complaint with your national or state data
protection authority, which may also be known as a supervisory authority. You
also have the right to: (i) request access to and correction or erasure of your
Personal Information; (ii) seek restrictions on; or (iii) object to the
processing of certain Personal Information, and seek data portability under
certain circumstances. To contact Carrier about a request to access, correct,
erase, object or seek restrictions or portability, please use the contact
methods indicated at the end of this notice.
Users from the US: Carrier does not collect Social Security
Numbers through its websites.
How might Carrier change this Privacy Notice?
As Carrier expands and
improves Carrier University, or as legal requirements change, we may need to
update this Privacy Notice. This Privacy Notice may be modified from time to
time without prior notice. We encourage you to review this Privacy Notice on a
regular basis for any changes. The date of the latest version will be
identified at the bottom of the policy.
How can you contact Carrier?
If you have any
comments or questions or if there are other things we can do to maximize the
value of Carrier University, please email the Carrier webmaster.
If you wish to access,
correct, update or erase your Personal Information, or if you have questions
about Carrier’s privacy practices in general or a complaint, please email
If you are located in a
country governed by the General Data Protection Regulation and would like to
contact the local Data Protection Officer, please note that in your email and
your inquiry will be directed to the appropriate person.
If you wish to opt-out
from sharing your Personal Information with us or have your Personal
Information be removed, please contact Carrier University at email@example.com.
Last updated: May 6,